PAYSURF offers B2B support for its customers.
Once the partnership is finalised, we will put you in contact with our technical and commercial representatives in order to:
- define your needs and your specifications,
- implement the API and ensure you are able to use the tool effectively,
- handle any day-to-day queries you may have.
The commitment of our customer support is to establish a direct and rapid link in a digital world where reaction time is a key factor in your success.
Base your platform on a robust, modular solution.
PAYSURF is evolving to stay at the heart of customer expectations. Our internal teams will assist you during the test and implementation phases.
The services of an authorised payment institution
PAYSURF helps you to quickly develop new markets and your profitability while reducing the risk of fraud.
Our solution gives you tight control of transaction security and fraud management. We define a launch strategy together and refine this strategy as your business develops.
PAYSURF oversees transactions on the marketplace and traces the origin of cash flows from buyer through seller.
The traceability of the stages provides total control over the process and allows us to take quick actions when necessary. Our algorithms monitor the pathway and distribution of each transaction in search of fraudulent behaviour.
Know your customer
PAYSURF carries out compliance checks on new merchants who join the marketplace.
We check each merchant's KYC information before activating their payment accounts.
Your merchants are keys to your business. Any merchant with malicious intent inadvertently added to your platform can lead to heavy losses for your business, the risk of fraud and money laundering, and the risk of damaging your company's image.
We therefore ask for each merchant's identification documents when opening their payment accounts according to european rules.
We are supported by a team of experts within the Group who check the documents of each of your merchants, scanning the databases of PEPs and blacklists updated on a daily basis and using our ID monitoring software. Our processes are monitored by the regulator.
At the end of this KYC (know your customer) check, we activate your new merchant's payment account.
A secure and controlled environment
DSP2: PAYSURF is a payment institution authorised by the ACPR (the French Prudential Supervision and Resolution Authority).
PCI DSS: Our supplier MONETICO PAIEMENT, which provides and secures the payment page and manages and stores the card data, is PCI DSS-compliant.
GDPR: Our solution complies with the General Data Protection Regulation. We consider the protection of personal data to be of the utmost importance, as does the entire Crédit Mutuel Alliance Fédérale Group.